Knowledge Base

All cancellations must be made no less than 48 hours before the scheduled appointment.*

Late Cancellations/No-Shows: A cancellation is considered late when made 48 hours or less before a

scheduled appointment. A no-show occurs when an appointment is missed.*

To cancel your existing appointment, please complete the TrustAssure Cancellation Request form on-

line.

To cancel your appointment, you will need your Appointment Confirmation Number, which can be found

in your TrustAssure appointment confirmation email. 

*Please refer to Cancellation Fees & Policies section for more information about fees and cancellation policies.

TrustAssure does not currently support the ability to reschedule an appointment on your behalf.

For same-day reschedule requests at the original booking location, you will need to contact your

test site location directly to request a change.

If you need to reschedule an existing appointment and are within the TrustAssure cancellation

window, please cancel your existing appointment and book a new appointment.

NOTE: All other cancellations may be subject to a no-show fee.