Appointment Cancellation | TrustAssure Knowledge Base

Appointment Cancellations

CANCELLATIONS

All cancellations must be made no less than 48 hours before the scheduled appointment.*

Late Cancellations/No-Shows: A cancellation is considered late when made 48 hours or less before a scheduled appointment. A no-show occurs when an appointment is missed.*

CANCELLING YOUR SCHEDULED APPOINTMENT

To cancel your existing appointment, please complete the TrustAssure Cancellation Request form online.

*Please refer to Cancellation Fees & Policies section for more information about fees and cancellation policies.

RESCHEDULING A BOOKED APPOINTMENT

TrustAssure does not currently support the ability to reschedule an appointment on your behalf.

For same-day reschedule requests at the original booking location, you will need to contact your test site location directly to request a change.

If you need to reschedule an existing appointment and are within the TrustAssure cancellation window, please cancel your existing appointment and book a new appointment.

NOTE: All other cancellations may be subject to a no-show fee.