Knowledge Base

Refund & Cancellation Policy Updated 3/1/2022

All cancellations must be made no less than 48 hours before the scheduled appointment.*

Late Cancellations/No-Shows: A cancellation is considered late when made 48 hours or less before a

scheduled appointment. A no-show occurs when an appointment is missed.*

*Please refer to Cancellation Fees & Policies section below for more information about fees.

To cancel your existing appointment, please complete the TrustAssure Cancellation Request form

online.

You will need your Appointment Confirmation Number, which can be found in your TrustAssure appointment confirmation email.

Cancellation with Refund: Cancellations made up to 48 hours before a scheduled appointment via

TrustAssure's Cancellation Request form will be processed without penalty.

Non-refundable: Late cancellations and no-show's will be charged the full price of the booked

appointment without exception.

Please submit all refund requests to TrustAssure through the Refund Request form.

Payment is completed at time of checkout and is subject to all stated policies.

If you have any questions about our Refunds Policy, please Submit a Ticket here or

contact our team via email at support@trustassure.app.

If contacting our team via email, please include all necessary details about your request.